FAQs

Once our travel team have confirmed the availability and taken your payment we’ll issue you with your travel vouchers – which you’ll need to print off for when you check in for each trip/tour. These also contain all the terms and conditions (and contact details to confirm open dated tickets) so we advise you print them off and keep them handy.

Once you hit “Book Now” on the checkout page our team of travel experts will first make sure there is availability on your chosen trips. If there is then happy days – we’ll simply ping you over a secure payment link so you can pay off the balance and then email you out your travel vouchers.

In the event there isn’t any availability we’ll give you some alternative dates and tours to choose from.

At the moment we only accept payment in $AUD or £GBP, however you can view the prices in your local currency by changing the drop down menu (situated on the right hand side of each tour page) to your chosen currency.

We’re working behind the scenes to add payments in local currencies ASAP!

Please Note: At the moment we only support conversions in AUD, EUR, GBP & USD

All prices on the site are in Australian dollars ($AUD) – this also includes the New Zealand products!

Cancellation and refund policies can vary from supplier to supplier – but you can find your trips details in the information tab. If you’re unsure let us know and we’ll happily run you through everything.

The RTW Backpackers terms and conditions can be found HERE.

On most trips and tours it’s no worries at all to book open dated. When going through checkout simply select a rough date and then make sure you add “BOOK OPEN DATED” into the notes section so our team knows.

We’ll then process your order and your travel vouchers will contain all the information you need to lock in your tour dates.

Indeed – we’d be happy to offer you a discount if you’re booking as a group of travellers or putting together an epic travel package. Just chat to our travel team using the contact form and we’ll see what we can sort out for you.

RTW Backpackers is solely based online, so we don’t have a physical shop you can drop into. Operating online means we don’t have to fork out for expensive things like rent and the lack of overheads means we can offer you even better deals on your travel plans!

Plus all our team are busy travelling themselves – it’s our passion after all! 

Simply put – nope! RTW Backpackers is an online travel agency so we help connect travellers to a variety of trips and tours run by a range of suppliers. Details of the tour supplier can be found in the information tab of each product.

All the prices at RTW Backpackers are the same as if you booked directly through the supplier – so you’re not paying any extra to book with us. If you find any of our the products on our site cheaper elsewhere let us know and we’ll happily match and even beat them!

Travel insurance IS NOT included with any of our trips and for most you will be required to have adequate travel insurance which covers the activities you are going to be doing.

Check out our travel insurance page for details on insurance companies we recommend and to get a quote for your trip.